Return & Exchange Conditions

Kanwal Apparel allows a one-time exchange for products purchased online under the following strict conditions. Please review all conditions carefully before requesting an exchange.

General exchange conditions:

• Customers can exchange articles from Kanwal Apparel one time only within 14 days from the date of order placement
• Exchange is only allowed within the same product category — exchanges or returns for different items or categories will not be entertained
• Products must be in their original condition — unused, unwashed, and unaltered
• The price label must be attached along with the original invoice at the time of return
• Kanwal Apparel will not accept returns or exchanges where proper care instructions have not been followed
• All returns will be inspected upon arrival at our warehouse by our quality control team
• If the article has been used, washed, mishandled, or is not in its original condition, we will not be able to process the return or exchange
• Replacement shall only be entertained depending upon stock availability

How the Exchange Process Works

Follow the simple steps below to initiate an exchange request with Kanwal Apparel. Please ensure you meet all the conditions stated in Section 01 before proceeding.

Footwear Size Exchange

We understand that getting the right size for footwear is important, which is why we offer a dedicated size exchange policy for footwear products. Please review the specific terms below.

• Size exchanges for footwear are available within 10 days of order delivery
• Exchange is only available for the same product in a different size
• Exchanges or returns for different footwear items or categories will not be entertained
• Footwear must be in its original condition — unworn, unscuffed, and in original packaging
• The original invoice and price tag must accompany the return

Items Not Eligible for Return or Exchange

The following items and conditions are strictly excluded from our return and exchange policy. Please review this list carefully before making your purchase.

Refund Policy

Kanwal Apparel only offers refunds in exceptional cases. Our primary resolution for eligible claims is through product exchange or store coupon. Please read the following refund terms carefully to understand what to expect.

Coupon policy details:

• A coupon of the same purchase value will be issued in exceptional approved cases
• The coupon is valid for e-store customers only
• The coupon will be valid for 7 days from the date of issuance
• The coupon is redeemable on the Kanwal Apparel e-store only
• Coupons cannot be transferred, exchanged for cash, or used in physical stores
• Sale items cannot be refunded under any circumstances
• COD orders are not eligible for refunds

Shipping Charges

Kanwal Apparel strives to offer affordable and reliable shipping across Pakistan. Please review the shipping charges and terms below before placing your order.

• All nationwide shipments within Pakistan are charged at a flat rate of PKR 300
• Shipping costs for return or exchange orders are the responsibility of the customer
• Kanwal Apparel will bear all shipping costs only if the product received is damaged, incorrect, or incomplete
• In all other exchange cases, the customer is responsible for return shipping charges
• Delivery time may vary depending on your location and the courier service availability in your area

Return Shipping Address

If your exchange request has been approved, please courier the product to the following address. Make sure to include your order number on the parcel so we can process your exchange quickly and accurately.

Lost Shipment Policy

Kanwal Apparel maintains a comprehensive track record of all shipments after dispatch until delivery with the help of our trusted courier partners. We take every precaution to ensure your order reaches you safely and on time. However, while we do our best to monitor all shipments, we cannot guarantee delivery under all circumstances.

In the rare event that your order has not been received, please follow the steps below:

• Check your tracking number and shipment status using the courier tracking link provided
• Allow up to 7 working days from the date of dispatch for delivery within Pakistan
• If your order is not received within 7 days of dispatch, please contact our customer service team immediately
• Provide your Order ID and tracking number when contacting us for faster resolution
• Our team will investigate the matter with our courier partner and provide you with an update